Community Support

Man and woman hugging in there living room | Fortisip | Nutricia

Support Services

If you are seeking additional support or advice for yourself or a loved one, there are a range of community support platforms offering a range of services to help guide you on your journey.

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Nutricia’s Support Services

Nutricia offers free support services to help you access guidance, information and resources as you find the most suitable medical nutrition products for yours or your loved one’s individual circumstances.

Here are some of the ways we show our support and commitment to our customers and community. Access compassionate and comprehensive care from Nutricia’s support services today.

Nutricia Careline team of dietitians and nutritionists

Nutricia’s Careline

Nutricia Careline is a free service for patients and clinicians, provided by a team of expert healthcare professionals including accredited dietitians and registered nutritionists. The Careline team is available to answer your questions, provide personalised advice, and offer expert guidance on Nutricia products so you can make confident, informed choices.

For personalised and trusted support when you need it, reach out to Careline.

You can get in touch using LiveChat, calling Careline on 1800 438 500 from 7.30am-5pm (AEST) Mon-Fri, or emailing nutriciacareline@danone.com

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Nutricia Careline team of dietitians and nutritionists

Nutricia’s Nursing Service

Our Nursing Service is a team of Australian Health Practitioner Regulation Agency (AHPRA)-registered nurses, offering compassionate care tailored to each patients’ needs to support a safe and quick transition from hospital to home.

Our nurses can provide lifetime support on hospital discharge by:

  • Helping tube feeding patients transition from hospital to home quickly and efficiently, by providing clinical advice and guidance
  • Prevent hospital presentation by providing the skills, support and reassurance needed to keep people independent and allow them to remain in their homes
  • Providing real-time check ins to assist in troubleshooting problems or technical issues, including in-app communication and after-hours phone support 7 days per week, 365 days per year
  • Offering regular check ins with patients and additional support when needed – e.g. assisting with balloon-retained gastrostomy tube changes – to avoid longer or unnecessary time spent in hospital
  • Assisting with the use of pumps and other medical equipment
  • Providing home care training to carers and healthcare professionals
  • Lifetime care and support in the patients’ home.

Nutricia’s Nursing Service can help ensure you or your loved one is safe and cared for while transitioning from hospital to home, providing an optimal standard of care so you feel confident and supported.

Contact the Nursing Service on 1300 557 397 from 7am-9pm (AEST) Mon-Fri or 9am-5pm (AEST) on weekends and public holidays.

More information

Family in there living room watching a movie | Fortisip | Nutricia

Frequently Asked Questions

Looked through our website and still have some questions? Whether you’re after more information about malnutrition and cancer or looking for guidance on how to recover well, we have it covered.

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Mango Peach Yogurt Ice Cream on Stick | Fortisip

Recipes

Getting flavour fatigue from consuming the same Fortisip flavour daily? Why not mix it up into a delicious sweet treat such as our easy to make tropical ice blocks or maybe a savory snack with our vegetable frittata. With so many delicious recipes to choose from your sure to find one you will love.

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