Learn more about Souvenaid Connections
How it works
When you sign up online to Connections you’ll receive a Welcome email from the Souvenaid® Team and a Welcome email from the NutriciaStore. To access the exclusive member pricing you must click the link in the NutriciaStore Welcome email to complete your account set-up. You are ready to purchase once your account set-up is complete.
Frequently Asked Questions: Existing Members
If you are already a member of Connections you can buy Souvenaid® at the exclusive member pricing from the NutriciaStore. To access member pricing be sure to log in with the same email address used when you joined Connections.
Alternatively, you can call our Customer Support team on 1800 319 420 who can assist with your order.
Check your junk email folder in case our emails have arrived here. You should have received two emails from:
- Welcome from the Souvenaid® Team souvenaid@news.nutricia.com.au to welcome you aboard with details on how to contact us for support.
- Welcome to the NutriciaStore no-reply@nutriciastore.com.au to let you know your account is ready to use.
If you cannot find these emails please contact us for assistance. You can call our Customer Support team on 1800 319 420 or email nutriciastore@danone.com
If you’re unsure please give us a call on 1800 319 420 or email us at nutriciastore@danone.com and we can check this for you.
Frequently Asked Questions: NEW Members
Souvenaid® Connections is a FREE support program for those diagnosed with early Alzheimer’s disease, including mild cognitive impairment, and their carers. Our goal is to provide support for every patient and carer. With access to exclusive benefits and a team of product experts to support you, we hope that each patient can experience the benefits of Souvenaid® for their memory function.
- Exclusive member pricing*
- A welcome kit with detailed information on Souvenaid® products mailed to you
- Support from a team of product experts which can include information on accessing funding for Souvenaid® through your Home Care Package**
- Exclusive access to the Souvenaid® Facebook community where you can connect and share with people on the same journey
- Free shipping when you purchase at least 1 case^
- Regular email support for the first 100 days of your Souvenaid® journey
The exclusive member pricing is only available for members of Souvenaid® Connections through the NutriciaStore.
Alternatively, you can call our Customer Support team on 1800 319 420 and we can assist with your order.
NutriciaStore is operated by Nutricia, bringing all of our products, including Souvenaid®, together in one place, making ordering products easier for patients, carers and their families.
Once you complete the online form you will receive two important emails:
- Welcome from the Souvenaid® Team souvenaid@news.nutricia.com.au to welcome you aboard with details on how to contact us for support
- Welcome to the NutriciaStore no-reply@nutriciastore.com.au to let you know your account is ready to use
You must click on the link in the NutriciaStore Welcome email to complete the setup of your account. You are then ready to buy Souvenaid® at the exclusive member pricing. If you have provided your address, we will also mail a Welcome Pack to you.
Souvenaid® is a Food for Special Medical Purpose for the dietary management of early Alzheimer’s disease. Must be used under medical supervision.
*Discount subject to change at Nutricia’s discretion. Read the full Terms and Conditions.
^Delivery is free for orders over $50 in one transaction
**Souvenaid is included and can be funded as part of a patient’s Home Care Package if aligned with the patient’s identified needs and preferences and when prescribed by a treating healthcare professional.