Supply of our specialised paediatric products during the Coronavirus pandemic

We would like to provide you with the following update regarding the supply status of our specialised paediatric products during this continued difficult time. Your patients are among our most vulnerable customers, and we are committed to meeting their nutritional requirements. We encourage you to share this information with your patients to provide them with the reassurance that they can continue to find their usual products.

As the Coronavirus situation continues to evolve, governments may require certain types of non-essential business to cease operating, or to operate in different ways. Nutricia is categorised as “essential” by the Australian government and therefore is and will continue to operate.

Due to the current situation, we have experienced increased demand for some of our specialised paediatric products. We are working very closely with our factories and trusted supply chain partners and have put in place measures to maximise the availability of our products in Australia.

So that we can best support you and your patients, we have developed the below list detailing the latest supply status of our specialised paediatric products.

Rest assured. We are doing our best to keep our infant formula in stock. If your patients cannot find it, you can direct them to our Careline, PKU Connect, NutriciaStore or MumStore. Now offering free shipping on MumStore until the 15th June 2020.

Paediatric Allergy

Aptamil AllerPro Syneo, Stage 1

No supply issues

Patients can order online via Nutricia’s MumStore at www.mumstore.com.au

Aptamil AllerPro Syneo, Stage 2

No supply issues

Patients can order online via Nutricia’s MumStore at www.mumstore.com.au

Aptamil AllerPro Syneo, Stage 3

No supply issues

Patients can order online via Nutricia’s MumStore at www.mumstore.com.au

Aptamil Gold+ Pepti-Junior

No supply issues

If your patients have difficulty finding these products in their local pharmacy, please inform your patient that their pharmacy can contact Nutricia directly to place an order by emailing ordersau@nutricia.com or phone: 1800 889 480 (option 4)

Complete Amino Acid Mix

No supply issues

Available via normal channels

Elemental 028 Extra Liquid, Orange and Pineapple

No supply issues

Available via normal channels

Elemental 028 Extra Liquid, Summer Fruits

No supply issues

Available via normal channels

Elemental 028 Extra Powder, Unflavoured

No supply issues

Available via normal channels

Essential Amino Acid Mix

No supply issues

Available via normal channels

Neocate Gold

No supply issues

Available in pharmacy on prescription

Neocate Junior, Unflavoured

No supply issues

Available in pharmacy on prescription

Neocate Junior, Vanilla

No supply issues

If your patients have difficulty finding these products in their local pharmacy, please inform your patient that their pharmacy can contact Nutricia directly to place an order by emailing ordersau@nutricia.com or phone: 1800 889 480 (option 4)

Neocate LCP

No supply issues

If your patients have difficulty finding these products in their local pharmacy, please inform your patient that their pharmacy can contact Nutricia directly to place an order by emailing ordersau@nutricia.com or phone: 1800 889 480 (option 4)

Neocate Spoon

No supply issues

Available via normal channels

Neocate Syneo

No supply issues

If your patients have difficulty finding these products in their local pharmacy, please inform your patient that their pharmacy can contact Nutricia directly to place an order by emailing ordersau@nutricia.com or phone: 1800 889 480 (option 4)

Paediatric Feeding Issues

Aptamil Feed Thickener

No supply issues

Patients can order online via Nutricia’s MumStore at www.mumstore.com.au

Aptamil Gold+ AR Formula

No supply issues

Patients can order online via Nutricia’s MumStore at www.mumstore.com.au

Aptamil Gold+ Colic & Constipation

No supply issues

Patients can order online via Nutricia’s MumStore at www.mumstore.com.au

Aptamil Gold+ De-Lact

No supply issues

Patients can order online via Nutricia’s MumStore at www.mumstore.com.au

Aptamil Prosyneo Sensitive

No supply issues

Patients can order online via Nutricia’s MumStore at www.mumstore.com.au

Here you can discover more about Nutricia and our extensive product range and services.

Early Life Nutrition

Are you looking for more information on Early Life Nutrition?

Find out more

Neocate Village

Are you looking for more information on how to support and manage your patients with cows’ milk allergy?

Find out more

PKU Connect

Are you looking for more information on how to support and manage PKU?

Find out more

Nutricia Careline

For any questions, concerns or parenting advice, Nutricia Careline is here to help. Contact our team of midwives, dietitians and lactation experts today.

Find out more

Support material

Product availability for healthcare professionals information sheet

PDF (511 KB)

Product availability patient information sheet

PDF (443 KB)

Prescription product availability patient information sheet

PDF (339 KB)