Welcome to Nutricia Careline

Our Nutricia Careline team of dietitians, nutritionists and a midwife are here to help with any questions. Careline is committed to helping families, caregivers and HCPs in providing expert nutritional advice and supporting every stage of a feeding journey.

Your Trusted Partners in Parenting and Nutrition

The Nutricia Careline is a team of trusted midwives, dietitians and nutritionists who are here to support and reassure you through your pregnancy and beyond. Our caring experts are here to answer all your questions, big or small, and will guide you through what can be an anxious and overwhelming new time in your life.

Browse Popular Brands We Support

Preterm, Infant & Toddler
Adult & Geriatric
Clinical & Specialised Support

Aptamil

Karicare

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Neocate®

Aptagrow

Souvenaid

Fortisip®

Loprofin

Fortini

Neocate®

Loprofin

Nutrison

Devices & Accessories

Devices & Accessories

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Need Pregnancy or Parenting Advice?

Contact Us Today Contact us via Email, Phone or Live Chat

Email

Have a question or need support? Email us using the link below to reach our Careline team.

Call

Prefer to talk to someone directly? Call us using the link below to connect with our Careline advisors.

Live Chat

Click the live chat icon at the bottom right of your screen to connect with our Careline team.

Available Monday to Friday:

AU: 7:30 am – 5:00 pm (AEST)
NZ: 9:30 am – 7:00 pm (NZ time)

Frequently Asked Questions

Nutricia’s Careline is a team of trusted healthcare professionals including midwives, dietitians and nutritionists, available to provide personalised support and guidance across Nutricia’s entire range of nutrition products.  

Our caring experts are ready to answer any questions you may have, big or small, about yours or your child’s nutritional needs, to help you make informed choices with confidence. 

The Careline team can provide individual guidance for all products in Nutricia’s range – encompassing brands like Souvenaid®, Fortisip®, Aptamil®, Karicare® and more. 

Yes, our trusted experts are available to help both customers and health professionals with your nutrition or product-related questions and concerns. 

Healthcare professionals are also welcome to direct their patients to contact our Careline for additional support as needed. 

Careline can assist with answering your questions on nutritional solutions and Nutricia’s product range, as well as directing you to educational articles and resources as needed for further support and information.  

We’ve developed many helpful resources you can download (or share with patients, if you’re a healthcare professional), including guides to mixed feeding, breastfeeding, safe bottle preparation and more. 

You can get in touch with our Careline team of expert healthcare professionals via LiveChat, email or phone here.

For help placing product orders online or over the phone, you can get in touch with our Customer Service team here. 

Our Careline team can assist with questions related to Nutricia’s range of enteral tube feeding devices and accessories, oral nutrition supplements, metabolic nutrition products and tube feed solutions. 

For practical assistance with tube feeding, contact Nutricia’s Nurse Connect service via email at nurseconnect@nutricia.com or call 1300 557 397.

They can provide support with:

- Pump and bolus training

- Clinical troubleshooting and support with enteral feeding tubes/consumables 

- Understanding the consumables range and choosing the right product for yours or your patient’s individual needs.

Yes, our trusted experts are available to help both customers and health professionals with your nutrition or product-related questions and concerns. 

Healthcare professionals are also welcome to direct their patients to contact our Careline for additional support as needed. 