Learn more about Souvenaid Connections

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As a member of Souvenaid® Connections you will have access to a range of benefits including exclusive member pricing when you buy Souvenaid® through the NutriciaStore.
 

How it works 

When you sign up online to Connections you’ll receive a Welcome email from the Souvenaid® Team confirming your account has been created successfully. You’ll then be able to buy Souvenaid® in the NutriciaStore with your exclusive member pricing right away – just remember to log-in with the email and password used when registering for Souvenaid Connections. 

 
Feel free to contact our Customer Support team if you need any assistance during the process, by calling 1800 319 420 or email nutriciastore@danone.com.
 
 

Frequently Asked Questions: Existing Members

 

If you are already a member of Connections you can buy Souvenaid® at the exclusive member pricing from the NutriciaStore. To access member pricing be sure to log in with the same email address used when you joined Connections.

Alternatively, you can call our Customer Support team on 1800 319 420 who can assist with your order.

Check your junk email folder in case our emails have arrived here. You should have received the first email Welcome from the Souvenaid® Team souvenaid@news.nutricia.com.au straight away, to welcome you aboard with details on how to contact us for support.

If you cannot find the email please contact us for assistance. You can call our Customer Support team on 1800 319 420 or email nutriciastore@danone.com

Please give us a call on 1800 319 420 or email us at nutriciastore@danone.com and we can help reset your password. You can also click the Forgot Password? link on the NutricaStore login page to reset it yourself.
If you’re unsure please give us a call on 1800 319 420 or email us at nutriciastore@danone.com and we can check this for you.

If you’re unsure please give us a call on 1800 319 420 or email us at nutriciastore@danone.com and we can check this for you.

Frequently Asked Questions: NEW Members

Souvenaid® Connections is a FREE support program for those diagnosed with early Alzheimer’s disease, including mild cognitive impairment, and their carers. Our goal is to provide support for every patient and carer. With access to exclusive benefits and a team of product experts to support you, we hope that each patient can experience the benefits of Souvenaid® for their memory function.

Every member gets access to the following benefits:
 
  • Exclusive member pricing*
  • A welcome kit with detailed information on Souvenaid® products mailed to you
  • Support from a team of product experts which can include information on accessing funding for Souvenaid® through a Home Care Package**
  • Free shipping when you purchase at least 1 case^
  • Regular email support for the first 100 days of your Souvenaid® journey
Join our growing community by registering online here or call us on 1800 319 420 and we can help.

The exclusive member pricing is only available for members of Souvenaid® Connections through the NutriciaStore.

Alternatively, you can call our Customer Support team on 1800 319 420 and we can assist with your order.

NutriciaStore is operated by Nutricia, bringing all of our products, including Souvenaid®, together in one place, making ordering products easier for patients, carers and their families.

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Souvenaid® is a Food for Special Medical Purpose for the dietary management of early Alzheimer’s disease. Must be used under medical supervision.

*Discount subject to change at Nutricia’s discretion. Read the full Terms and Conditions.

^Delivery is free for orders over $50 in one transaction

**Souvenaid is included and can be funded as part of a patient’s Home Care Package if aligned with the patient’s identified needs and preferences and when prescribed by a treating healthcare professional.