What is Souvenaid® Connections?

How does it work, and what benefits can you access by joining?

Happy Senior Grandfather Talking and Having Fun with His Grandchildren, Holding Them on Lap at a Outdoors Dinner with Food and Drinks. Adults at a Garden Party Together with Kids.

Key points

  • Members of Souvenaid® Connections can access exclusive benefits and savings.
  • Learn what to expect when you join.
  • Understand how to purchase Souvenaid® at exclusive member prices.
  • Access product support if needed.

Members of Souvenaid® Connections get a range of exclusive benefits, including member pricing, subscription options, and access to our team of healthcare professionals for additional product support.

 

How it works

When you register to join Souvenaid Connections online, you’ll receive a Welcome email from Team Souvenaid® confirming your account has been created successfully. You'll then be able to buy Souvenaid® in the NutriciaStore with your exclusive member pricing right away – just remember to always log in with the email and password you used to set up your account.

 

Need assistance? 

 

Our Customer Service team can help get you registered and order over the phone. Free call 1800 319 420 (Monday-Friday, 9am-5pm AEST/AEDT).

 

 

Frequently Asked Questions: Existing Members

As a member of Souvenaid Connections you can buy Souvenaid® at the exclusive member price when you log in at NutriciaStore. 

 

If you prefer to order over the phone you can call our Customer Service team on 1800 319 420. 

Check your junk email folder in case our emails have been sent there. You should have received an email from Team Souvenaid®

 (souvenaid@news.nutricia.com.au), welcoming you and providing details of how to contact us for support.

 

If you can't find this email, contact our Customer Service team for assistance on 1800 319 420, or email nutriciastore@danone.com

Please give us a call on 1800 319 420 or email us at nutriciastore@danone.com and we can help reset your password.

 

You can also click the Forgot Password? link on the NutricaStore login page to reset it yourself.

If you’re unsure please give us a call on 1800 319 420 or email us at nutriciastore@danone.com and we can check this for you.

If you’re unsure please give us a call on 1800 319 420 or email us at nutriciastore@danone.com and we can check this for you.

Frequently Asked Questions: NEW Members

Souvenaid® Connections is a FREE support program for patients and carers affected by early Alzheimer’s disease, including mild cognitive impairment (MCI).

 

Members get access to exclusive benefits, member pricing and product support from our team of healthcare professionals.

Every member gets access to the following benefits:

 

  • Exclusive member pricing
  • A welcome kit, available in a digital or physical format, with detailed information on Souvenaid®
  • Product support from our team of product experts, who can provide advice on accessing funding for Souvenaid® through a Home Care Package)**
  • Free shipping when you purchase at least 1 case^
  • Regular email support throughout the first year of your Souvenaid® journey.

Join our growing community by registering here, or call our Customer Service team on 1800 319 420 to register over the phone. 

The exclusive member pricing is only available to members of Souvenaid® Connections through the NutriciaStore.

 

Alternatively, you can call our Customer Service team on 1800 319 420 to easily place an order over the phone. 

Nutricia is a “parent” brand delivering a variety of specialised nutrition products, with Souvenaid being just one of these.

 

NutriciaStore is operated by Nutricia, offering our full product range, including Souvenaid®, in one place to make it easy for patients, carers and families to place orders.

Once you complete this online form you'll receive a Welcome email from Team Souvenaid® (souvenaid@news.nutricia.com.au) confirming your account has been set up.

 

You're now ready to buy Souvenaid® through the NutriciaStore with your exclusive member pricing. Please read the Terms and Conditions and our Privacy Policy before signing up to Souvenaid Connections.

Souvenaid® is a Food for Special Medical Purpose for the dietary management of early Alzheimer’s disease. Must be used under medical supervision.

*Discount subject to change at Nutricia’s discretion. Read the full Terms and Conditions.

 

^Delivery is free for orders over $50.

 

**Souvenaid® can be funded as part of a patient’s Support At Home funding, if eligible, as part of the patient’s identified needs and preferences, and prescribed by a treating healthcare professional.

 

1 - My Aged Care. Home Care Packages [Internet]. Australia: Commonwealth of Australia; 2024 [cited 2025 Feb 06]. Available from: https://www.myagedcare.gov.au/help-at-home/home-care-packages

 

2 - Dementia Australia. Mild Cognitive Impairment (MCI) [Internet]. [Updated 2025; cited 2025 Feb 6]. Available at: https://www.dementia.org.au/brain-health/mild-cognitive-impairment-mci

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